FAQs
How should I care for my socks?
For best results, wash your socks in cold water and air dry. Avoid using bleach or fabric softeners to maintain their quality.
Do you offer free shipping?
We offer free shipping over NZD$100 for New Zealand customers, over $150 for Australia customers, and over $250 for worldwide customers.
How long will it take to receive my order?
Orders within New Zealand typically take 2-5 business days. International orders may take 1-2 weeks, depending on the destination.
Can I amend my order?
Unfortunately because we process our orders so quickly we cannot amend existing orders. Please contact us using the form below for assistance.
Do I need to pay tax on my purchases?
For purchases outside of New Zealand you may be required to pay duty tax on your orders depending on the country.
What payment options do you offer?
We offer debit card payments, and credit card payments for Visa and Mastercard holders.
How can I contact customer service?
You can contact our customer service through the ‘Contact Us’ page on our website or email us at info@pandapipi.com. We aim to respond within 24 hours.
